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Here is what our customers say about Ultimate Cycle! We welcome and encourage you to add a testimonial of your own, submit it on the Customer Survey page. | |
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"These guys are the best! I just picked up my Boulevard M109R Limited Edition today. I called up, said I wanted it, put the deposit down to hold it from those of you that wanted it too, and ended up with it 48 hours later.
We were in and out in about 30 minutes. Zach took great care of me and made sure the bike was exactly how I wanted it when I got there.
They were friendly, walked me through the ins and outs of the bike and I simply couldn't be happier! Also the price was WAY below anyone else on the web or at any other dealership.
If you want a bike you have to come to these guys. Their gear department was awesome too. Attentive, great customer service, and gave some spot on advice and suggestions on helmets, gloves, and the blue tooth headset I picked up.
Come to these guys or end up paying too much and getting less than stellar service.
Thanks again guys!
-Andrew"
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By: Andrew Durham, NC
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"I flew in from Rochester, NY, to pick up my wife's new Burgman Exec, and had the best buying experience in memory! Pete, introduced me to everybody, who were friendly and helpful! They hooked up my electrical wire to the battery, so that I could use my heated riding gear. Along the ride back home, I ran into a tricky situation that Pete was able to pin point and help me,by phone, to remedy a problem under the most trying conditions! I am truly grateful,for his help!
Regards, Harlan R Haffey, Rochester, NY"
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By: Harlan Rochester, NY
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"The place is very friendly and love the way they treat you as a customer. I would recommend friends to this shop. "
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By: Anonymous Ft Lee, VA
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"Purchased an 09 Aprilia Dorsoduro 750 from Ultimate Cycles, (Steve). Made a great deal and had great communication from Steve throughout the entire process. I highly recommend Ultimate Cycle for anyone purchasing a motorcycle/ATV anywhere in the US. "
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By: Rick Indianapolis, IN
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"Bought a used motorcycle that developed bearing trouble shortly after leaving Ultimate- turned out to be caused by a missing spacer that no-one could have forseen short of disassembling the rear wheel. Ultimate really stepped up and I very much appreciate it. Steve was up-front and responsive before and after the purchase. I wouldn't hesitate to buy anything from them in future, large or small- many thanks again Ultimate!
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By: Greg Baltimore, MD
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"This is one dealership that don't play games with you.
I got all my questions answered.
Pete Daniel was warm and friendly, he was willing to bend over backwards to keep his customers satisfied.
Thank you Pete, I love my red scooter, I'll be back for a bigger one very soon.
Renee Swigonski"
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By: Renee Mineral, VA
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"we just purchasd our second atv from ultimate. We had big wheels and tires put on and a winch. Everyone was great and I will be back for my first service after this weekend! Thanks."
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By: E. POWHATAN, VA
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"I just bought 2 bikes SUZUKI GSX-R 1000 from Ultimatecycle. I went all the way from Kansas to Ultimatecycle in Richmond, VA to buy them. I was looking for 2 bikes nobody has them together. They just have one, but Ultimatecycle has both of them and more. It is really a big dealership. I called (Pete) he is very nice person. He helped me a lot he picked me up from the Airport which is 20 mins. far from the dealership.
Even in future if I want to buy a bike, I would buy it from Utimatecycle.
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By: Mohammed Manhattan, KS
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"On 5-7-2011 I bought a Vulcan Voyager 2010 from Ultimate Cycle. I had attempedt to do business with a closer to my home Kawasaki Dealer but after 21 days being told my bike had been shipped from West Coast. Two different times i was told the bike was to be deliveried. Won't call names,but buying 2 bikes with cash. I then set out to end any deals with that dealer.My mind then said stop by Ultimate Cycle, been there before. Well it was a whole different ball game. Didn't feel that bum rush,where you walk in sales people run you over! First contact was with Pete Daniel. Told him what I wanted and he gave me options . I then advised him what I needed to do first and I would return. On my return it was Steve Carpenter that I dealt with. Steve's first contact was just as great and warm. Carried me to parts for helmets and a cover while he started the paper work.Parts Department was great as well. Steve walked me through all my paper work answered any & all my questions I had at that time. On the day of pick up. Steve was even greater.He wouldn't let me have the keys until we went over everything about the bike. It was step1 at a time then questions. Answers then to step 2 and on until we finished. Steve even gave advice on some short road trips to perpare for a trip to bike week. Steve again asked if I had any more questions. Told him no but if any came up I would call or be back. We loaded the bike and strapped it down.Steve requested that I call him when I got home with the bike and unloaded. Did make the call bike was home safe and sound. Ultimate Cycles and all staff rates a 5 star. Steve Carpenter rates a 5 star and sales person of the week."
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By: Arthello Richmond, VA
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"We just purchased a new bike from Ultimate Cycle.The sales and accessories people ( David!) helped us customize our new bike with wheels exhaust and a custom map on the dyno. You guys are the best in richmond! Thanks!
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By: Anonymous Powhatan, VA
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"I purchased a 2011 Vaquero from Pete Daniels. Not only was his price the lowest compared to everyone else, he was 100% no nonsense throughout the whole deal. Ultimate Cycle comes highly recommended from me for their straight forward, no sales hype approach to doing business:
Brian "
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By: Anonymous Williamsburg, VA
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"There were no small sizes for any of your bike jackets. That aside, Pete and Steve did a great job of making me feel like a friend and fellow rider rather than a potential customer. My next bike will be bought from you guys, thanks!"
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By: Benjamin Richmond, VA
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"Hello Steve, Thank you for a very easy and plesant transaction. THANK YOU FOR STAYING LATE AND HELPING US OUT. HAVE A GREAT DAY AND MORE SALES!!!"
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By: Anonymous VIRGINIA BEACH, VA
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"Ultimate Cycle was great to work with! Pete was very informative and easy to deal with as I was calling from out of town. U.C. had the Mule ready to go (with the accessories) when I arrived. Great job guys! Best prices and customer service around!"
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By: Jason Staunton, VA
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"These guys were awesome and went above and beyond what most dealerships would do so I could have a good experience (even staying 2+ hours after closing so I could get there). Everyone is friendly and accommodating even offering to get me a hotel for the night, since i made the trip up. They have an incredible selection and if I ever purchase another bike I will only go to Ultimatecycle. "
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By: Nathan Thornton, PA
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"we have shopped all over and you guys were the best to deal with of anyone out there. We appreciate you taking the time to show us all of our choices including makes you dont even sell! We will always come back! thank you!"
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By: I. Powhatan, VA
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"I tried using the on line finance form and it worked great. Steve Carpenter called and everything was a go for purchase. I drove almost 2 hours and they stayed open and hour past their closing to help me and my daughter. I saved close to two thousand dollars and they even gave my daughter a nice jacket for free since they heard her ask me for it and I said we would come back to get it for here since I figured the sales counter was closed. They told me to take my time to check the accessory section before I left and I was never pressured from them to shut the store down or to add or buy any service or accessories that I didn't want or need at the time of contract signage. I bought over 10 new bikes and this was the most relaxed, unpressured, and friendly experience I have ever had. Thanks Steve C. and staff. Go Aprilia !
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By: Jim Stafford, VA
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"Ultimate Cycles is a great place to seek out and review ATV's and Motorcycles. I had the best salesperson that I have ever dealt with - Steven - because of my work schedule on the day that I purchased my ATV I got to the dealership after 8 PM. Steven waited for me to get there over an hour since they close at 7 PM - I did not feel rushed when I arrived and he provided me with the same level of service as if I had arrived during normal business hours. I highly recommend Ultimate Cycles - great selection and reasonable pricing - plus a fantastic sales team. A+++"
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By: George Charlottesville, VA
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"Hello, i was in at Ultimate Cycle in Virginia a couple weeks ago and had purchased a Kawasaki 450F for my step dad. Mr. Carpenter was very professional and even stayed open late for us because we were stuck in traffic coming all the way from Halifax, PA. he was very professional and very nice to have dealt with! He even helped load the bike into the back of our truck for us and showed us about the model of the bike! he was great to work with and people like him make me want to come back to your buisiness and tell others about you! thanks so much!
A. Nell
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By: adriana HALIFAX, PA
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"I fell in love with the Suzuki 2009 C50T in the blue and white. Unfortunately, the dealership I visited in Chicago wanted much more than I could afford. After surfing the internet, I noticed the motorcycle I wanted so desperately, at Ultimate
Cycle, for a more than reasonable price. I jumped on it right away. Pete Daniels assisted me with the entire process of purchasing the bike outside of the state I live. He also helped during the time of transporting my bike from Virginia to Chicago. Ultimate Cycle always made me feel that I made the right decision to purchase from them. I am now enjoying my bike. "
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By: Dana Chicago, IL
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"I just moved to Richmond from Nova and wanted to find a great dealership to help with the purchase of my first bike. I found Ultimate online. After being pre-approved through my bank, I visited the shop on a late Saturday afternoon. The Sales Rep was excited to help me make a decision on this important purchase. He guided me through my questions and concerns. I was able to negotiate the price very easily and even added accessories. Within 1 hr I had chosen my bike and added items on totaling a price less than the listed MSRP. I'm happy, my bank is happy and now I have my first bike to ride this spring and into summer! "
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By: Lucy Richmond, VA
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"Everyone was very helpful and kind. Went out of their way to help me and deliver my sons new Kawasaki KX 85 to our home. Will recommend my friends to shop Ultimate Cycle. A very friendly and helpful environment. Thanks for a great experience on my sons first dirtbike purchase."
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By: Delores Midlothian, VA
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"This was the best buying experience of my life. The entire staff of the dealership was not only helpful but truly cared about our experience. From the salesman to accessories rep and service manager, you guys turned my new bike into a real machine!
Thanks again!
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By: W. Chesterfield, VA
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"Buying a motorcycle at this dealership was a very easy and stress free experience. Pete Daniel is a straight shooter. It was worth the four-hour drive each way to do buiness here."
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By: Anonymous Winnabow, NC
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"Came in to look at the 900 Vulcan with my family, as my son and wife rides with me at times. I was not looking that day to buy my new bike. I addmitt I had been shopping all over the area. When I asked Pete what his bottom dollar price was, I could not afford to pass it up. He gave me a price of over a thousand $ less than anyone else in the area. If anyone is looking for or at least thinking of buying a new bike (even if it is only new to them) I would go buy and at least talk to them. It is worth time and money at least less of it."
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By: craig sandston, VA
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"I found the bike I had been lusting after at a great price. The whole sales experience was awesome. I hope the service dept is as good as the sales dept."
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By: Joe Richmond, VA
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" I have purchased 5 motorcycles from Ultimate and their customer service has always been top notch before and after the sale. Thanks again to Pete and the gang at ultimate cycle for the assistance with sales, parts and service! "
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By: Stuart Richmond, VA
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"This has been one of the best experiences in purchasing anything across the board. Even though I had to do a little leg work to get the numbers straight the staff never pressured me and was always upbeat and freindly. Their advice completely change what I was thinking about buying and they could not have been more accurate about the Aprilia. I'm looking forward to doing more business with these guys!!!"
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By: Jeremy Richmond, VA
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"I had my bike fitted with a dynojet power commander and custom map on there dyno machine and i will have to say i thought it would not matter what type of power commander i had on the bike but i was wrong i had a cobra2000 that i installed but they told me you could not tune it enuff.. It was pree set . so i had them put the dynojet usb on my bike and custom map my fuel and let me tell you what a world of difference it makes those guys really no what there doing... I just wanted to say thanks to the guys at ultimate cycle for the knew experince on my kawasiki vn1600."
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By: Anonymous chesterfield, VA
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"Steven,my salesman was very helpful in me making my choice of bike.Ron,you and your entire staff,were great to work with. Thank you so much.
Welford R Smith Jr.
My salesman,Steven was very patient with all my question
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By: Welford Richmond, VA
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"Ultimate Cycle special ordered some aftermarket pipes for my New Suzuki C109, The parts dept. kept me up to date with the numerous back orders from the suppliers. They finally arrived and the service dept. had them installed, dyno'd and custom mapped in less than 2 days. And it runs SA-WEET! Thanks guys and girls.
I've bought 3 motorcycles from Ultimate cycle, Next Month, I'll be purchasing #4. I wouldn't even consider buying one anywhere else. Everyone treats you as a friend at ultimate cycle, They are always there to take care of your cycling needs. Fast in and out service. I often stop in just to say hi!
Thanks again to Pete and everyone else for providing the ULTIMATE cycling experience."
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By: Roger Bon Air, VA
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"If you are in the market for a new bike of any kind look no further then Ultimate Cycle... I just purchased a 2009 KX450F.... After taken it out on my first day of riden I was a little brave and wreaked the bike... I needed to get the handlebars adjusted and took the bike back to the shop. It was Saturday afternoon and they where getting ready to close. Pete, the owner, knew I had plans to ride the next day which was Sunday. Rather then making me wait until Monday to get my bike fixed, he and another employee went into the shop on Sunday morning which is there day off and fixed my bike so I could have it for the day... I picked up the bike Sunday morning around 10:00... Now I know you maybe asking yourself, WOW!! I would hate to get that bill, but that is not what this place is all about... They went in on there day off and completly fixed my bike and would not even allow me to give them a Cash$$$ tip for the trouble.... It did not cost me a dime!!!!
That's what I call customer service... Thanks Pete and staff, I am loving the bike...."
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By: Brad Moseley, VA
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By: Anonymous chesterfild, VA
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"I recently purchased a 2008 Kawasaki Ninja from Ultimate Cycle and I could not be happier with the bike and the service provided by Pete and his staff. This was my first motorcycle purchase (in a very long time) and Pete and his staff took the time to answer all my questions. The sales advisors are very knowledgeable, Parts department is willing to help you with every and any question and the service is exceptional when it comes to quality of work. I would highly recommend them to anyone in the market for a motorcycle."
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By: Anonymous Midlothian, VA
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"Thanks alot Stephen for getting me on my black ZZR!! What a step up from a Ninja 250! I need to come in & get this thing customized a little very soon! When my friends ask where I got it, I tell them to go see Stephen at ULTIMATE CYCLE! Awesome store!
Thanks again!
SHANE JENKINS "
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By: Shane Midlothian, VA
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"I have use Ultimate Cycle in the past for parts on my old Ninja ZX6R. I wanted a new ZZR600 and went back in and had great results. Pete was an honest up front guy that met me right away and answered every question. Alfie took care of the rest of the deal and he did a great job finishing the deal. They got me the deal I was looking for and delivered it to me on a rainy day. Alfie took the time to go over everything on the bike with me even though I was familiar with it. Heck, I even saved a ton of money on bike insurance thanks to Alfie!! I look forward to their Service as well.
I recommend anyone looking for a bike to stop in at Ultimate Cycle!"
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By: Phil Richmond, VA
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"I walked-in to Ultimate Cyle after leaving a major bike dealership. It was a "BIG" differance. Pete and his staff treated me like a person/member of thier family, not just a sale. They didn't push anything on me. After I chose what I was interested in; which was a (08 Kawaski ZZR600). I sat down with Pete and talked the price. He told me everthing straight up. He didn't hide any extra fees or try to sneek anything in. Like the Big dealers tried to do. Which impressed me. After that he earned my "trust". which means everything. I told him with my credit I couldn't get a loan for a pack of gum. Pete said "give me 24hrs", and not to give up. He has a long list of finance co. It took maybe a half-day and he called me back. Not to tell me he couldn't help me,but to tell me to come sign the papers for my new motorcycle! Thier was no rediculouse down payment nor high finance charge. For all pete and his staff have done for me I just want to say THANK-YOU very much,and I'm now very proud and honored to be a member of the Ultimate Cycle family. To anyone looking to buy a motorcycle,atv,jetski, etc. You will not find a nicer,devoted,more HONEST team/family then Pete and staff.
Sincerely, Richard
(Proud owner of my 2008 ZZR600)"
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By: Richard Mechanicsville, VA
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"I recently purchased a 2008 Kawasaki Versys from Ultimate Cycle and I couldn't be happier with the bike. After looking at many bikes and knowing that I didn't want a cruiser or sport bike I was instantly drawn to the Versys. The bike is so rider friendly and every time I get on it I like it even more. Handles great, plenty of power, 55+ mpg on the highway and an overall truly versatile motorcycle. Pete Daniel and all of the Ultimate Cycle staff are great and they really take care of their customers, from the showroom to service and accessories. Motorcyclist magazine confirmed my choice in their September issue by choosing the Versys as bike of the year!! Thanks!
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By: John Richmond, VA
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"I would like to take the time to tell you the outstanding service that I received from "Steven Carpenter". I have been shopping around for a new bike, and have been to several dealers, and have not had the service, like I received from Steven. Steven went above and beyond to help me pick out a perfect bike, took the time and patience to execute the sale 110%. What I really admired most about Steven, is his honesty, and his willingness to learn exactly what I was looking for, and needed. He even rode my new bike home for me on his personal lunch break, to make sure I got my bike and was happy. Just wanted to let you know the wonderful service that I received. Thank You all again!"
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By: Lee Richmond, VA
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"Just purchased an '08 Suzuki V-Strom, Owner Pete Daniel is a great guy and provided a great buying expierence. No hidden fees or sneaky stuff at this dealership just straight forward answers and friendly staff from people who ride themselves."
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By: Mike Chester, VA
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"We just got a new KX and it rocks! The new owner came over and thanked us for buying the bike. We also were introduced to the service manager, Mr.Wes and saw the service area. The people in parts were very nice and did not rush us and gave us good advice on what type of helmet and other things to get.
Thanks for making our purchase a fun experience! We will be back!
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By: Harrison Richmond, VA
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